Your data is safe with us

Basic principles – scope of application

We at Acapsia Pharma Production GmbH respect the protection of your data and your privacy and accordingly the privacy of every person who visits our website. At this point, we inform you about which data is collected by us and how it is used. Furthermore, we inform you about how you can check or change the data, or how you can request the deletion of the data. The collection, processing and use of data is carried out on the legal basis of the Austrian Data Protection Act 2000. This privacy policy does not apply to third-party websites, which you can reach via a link from this website.

During the operation of our website, we commission agencies that gain access to your personal data in the course of their activities – but only if they need the data to perform their respective services. To comply with the applicable data protection regulations, order processing contracts have been concluded in accordance with Art 28 DSGVO (General Data Protection Regulation). You can request more information about the commissioned contractors via [email protected].

What data is collected when visiting this website?

If you only wish to obtain information on this website, i.e., if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to the server (so-called “server log files”). When you visit our website, the following data is collected, which is technically necessary to display the website to you:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference you used to get to the page
  • Browser used
  • Operating system used
  • IP address used (in anonymized form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f DSGVO on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

The data is stored separately from any user data that may be disclosed (particularly name, address, username, password, e-mail address, telephone number, fax number) and evaluated for statistical purposes in order to optimize our website and our offers. We would like to point out that for the purpose of simplifying the purchasing process and for the subsequent processing of the contract, the IP data of the connection owner is stored by the web shop operator within the framework of cookies, as are the name, address, and credit card number, etc. of the purchaser.

The data is required for the fulfillment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot conclude the contract with you. No data is transferred to third parties, except for the transfer of credit card data to the processing banking institutions / payment service providers for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us for delivery of the goods and to our tax advisor to fulfill our tax obligations. After cancellation of the purchase process, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years). The data name, address, purchased goods and purchase date will be stored beyond that until the expiry of product liability. The data processing is based on the legal terms of § 96 para 3 TKG and Art 6 para 1 lit a (consent) and / or lit b (necessary for the performance of the contract) of the DSGVO (General Data Protection Regulation).

The data name, address, purchased goods and date of purchase will also be stored until the expiry of product liability (10 years).  The data processing is based on the legal provisions of § 96 para 3 TKG and Art 6 para 1 lit a (consent) and / or lit b (necessary for the performance of the contract) of the GPDR (General Data Protection Regulation).

Declaration of the use of personal user data

Personal user data is only requested and used by us if this is permitted within the framework of the applicable laws, or if you as a user agree to the data collection or consent to it. We do not pass on your personal data, including your name, address, telephone number and e-mail address, to third parties without your express consent, which can be revoked at any time. Excluded from this are our service partners who require the transmission of data for order processing. When you visit our website, our provider HostEurope stores so-called event log files (server log files). In this event log file, the following data of the user will be stored: IP address, date and time of access, file name and the URL visited, the browser type and the operating system. In principle, this data can be useful for the creation of statistical evaluations, security, or system administration. Nevertheless, personal data are not utilized in this context. We reserve the right, however, to check this data retrospectively in the event of any illegal user behavior.

Declarations of the newsletter

If you have subscribed to our newsletter, you will receive information related to our business conduct from time to time. This information can be related to new products, promotions, general information, etc. To receive our newsletter, you must provide us with a valid e-mail address that can be associated with your personally. When you register for the newsletter, we collect and save your IP address, the date of registration and the data that you have transmitted to us via the registration form of the newsletter. The saving of the IP address and the registration date serves solely to prove that we are not misusing your e-mail address or that a third party is using it. The remaining data collected is used exclusively for the processing, respectively the distribution of the newsletter, but will not be shared with third parties under any circumstances. At any time, you have the option to unsubscribe from receiving our newsletter, as well as the saving of your data. Such a revocation can be declared either at the bottom of a newsletter via the link provided for this purpose, or you can contact us at the following e-mail address: office[at]

Cancellation of consent

You may have expressly given the following consent during the ordering process. You can cancel your consent at any time with effect for the future. “I would like to receive product information by e-mail from now on.” (unsubscription possible at any time)


Cookies are small files that allow the website to store specific information related to the user on the user’s computer while visiting our website. Cookies help us to determine the frequency of use and the number of users of our website, as well as to make our offers comfortable and efficient for you. On the one hand, we use session cookies, which are temporarily saved exclusively for the duration of your use of our website, and on the other hand, permanent cookies to record information about visitors who repeatedly access our website. The purpose of using these cookies is to be able to offer an optimal user experience as well as to recognize visitors and to present the most attractive website and interesting content possible in case of repeated use. The content of a permanent cookie is limited to an identification number. Name, IP address, etc. are not stored. An individual profiling of your usage behavior does not take place. It is also possible to access our offers without cookies. You can deactivate the storage of cookies in your browser, limit it to certain websites or set your web browser (Chrome, IE, Firefox, etc.) so that it notifies you as soon as a cookie is sent. You can also delete cookies from your PC’s hard drive at any time. Please note, however, that in this case you may be faced with a limited display of the page and a restricted user experience.


Wordfence has been installed on this website. The WordPress plugin Wordfence is a special firewall that protects this website from cyberattacks of any kind – and thus also your data. With every website visit, certain data (e.g., the IP address) is collected to fend off cyberattacks. Cookies are also set for this purpose. For more information on Wordfence’s privacy policy, please visit

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by changing the settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also disable the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (

For more information on terms of use and data protection, please visit or We would like to point out that on this website, Google Analytics has been extended by the code “gat._anonymizeIp();” to ensure anonymized collection of IP addresses (so-called IP masking).

Deactivation of Google Analytics

Click here to deactivate Google Analytics

Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform display of fonts. When you open a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google’s servers. This enables Google to know that our website has been accessed via your IP address. Google Web Fonts is used in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the framework of Art. 6 Para. 1 lit. f DSGVO (General Data Protection Regulation).

If your browser does not support web fonts, a default font will be used on your computer.

Google Maps

We use Google Maps to help you plan your route to medcosan Pharma. The operator is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this website, you agree to the collection, processing and use of the data automatically collected and entered by you. The Google Maps user terms and conditions can be found at

Revocation, information, changes, correction, and deletion

As a user of the website provided by us, you have the right to obtain information at any time about the type and scope of the data stored about you. In addition, you have the right to correct false data, as well as blocking and deletion of data. The best way to do this is to contact us via the following e-mail: office[at] A prerequisite for the implementation of such activities is, however, that a legal obligation to retain data does not stand in the way of such a project.

Contact for data privacy

For questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data and revocation of consents granted, please contact: [email protected].

Alternative Dispute Resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG (Consumer Dispute Resolution Act):

The European Commission provides a platform for Online Dispute Resolution (ODR), which you can find at We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which you can find at We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.


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